VendWise Privacy Policy

Last updated: 19 October 2026

VendWise is a profit and payout tool for Jumia vendors in Ghana. VendWise is built for Jumia vendors and is not affiliated with Jumia.

In short: the only personal information VendWise holds is about you and your team: phone numbers, email addresses and names, used to sign in and work together. VendWise does not collect your customers' personal information. The rest of what VendWise stores is your business data: orders, products, fees and payouts.

This policy explains what information VendWise collects, why, who we share it with, how long we keep it, and the rights you have under Ghana's Data Protection Act, 2012 (Act 843).

1. Who we are

VendWise is operated by Nerds IV Technologies, Ho, Volta Region, Ghana ("VendWise", "we", "us").

We are the data controller for the account information described below.

Contact for anything in this policy: hello@vendwisegh.com, or the "Chat with us on WhatsApp" link in the app.

2. What we collect

Your account

• Your phone number and/or email address, used to sign you in with a one time code.
• Your name, if you add one.
• Sign in codes are created and checked by our sign in provider (Supabase). VendWise never sees or stores your codes, and VendWise has no passwords to store.

Your business

• Your business name and the names of your shops.
• The email address of your Jumia seller account, if you add it, so VendWise can prepare claims to Jumia support for you.
• A billing email address, if you sign in by phone and pay, so Paystack can send you a receipt.

Your team

• The phone number or email address of each person you invite, their role (owner, staff or accountant) and whether they joined.
• A log of team changes (who invited, removed or changed whom, and when).

Your Jumia shop data

When you connect your Jumia shop or import Jumia files, VendWise stores:

• Orders: order numbers, items, quantities, prices, statuses and dates.
• Products: names, SKUs, categories, prices and stock levels.
• Account statements and weekly payouts: fees, commissions, refunds, penalties and amounts paid.
• The rows of the files you import, so the same file can be imported again without creating duplicates.

Your customers' personal details are not stored. Customer names, ID numbers, shipping addresses, postal codes and tracking codes are removed from Jumia files before anything is saved, and VendWise does not save the customer and address data that Jumia's API returns. Order numbers still relate to your customers' orders, so treat your VendWise account with the same care as your Jumia account.

Your Jumia connection

• To sync with Jumia you give VendWise the Client Id and Refresh Token of a Self Authorization app that you create in Jumia Vendor Center.
• The token is stored encrypted, replaced every time it is used, and never shown in the app, sent to your browser or written to logs.
• We never ask for, and never store, your Jumia password. VendWise reads from Jumia; it does not change anything in your Jumia account.

What you enter

Product costs, expenses, payouts you record, notes and settings.

Payments

• Payments are taken by Paystack, by Mobile Money or card. VendWise never sees or stores your card number, Mobile Money PIN or wallet details.
• VendWise stores the payment reference, the amount, the plan and period, the status, and who in your business started the payment.

Notifications

If you allow notifications, your browser gives VendWise a push address and keys so we can send you reminders (Sunday imports, plan ending). You can turn them off in the app or in your browser at any time.

Technical information

• If the app crashes, a crash report is sent to Sentry with your user id only. Your email, phone number, IP address, cookies and what you typed are removed before the report leaves our systems.
• Our hosting providers (Cloudflare and Supabase) process IP addresses and similar technical data to deliver the service and protect it from abuse.

Cookies and browser storage

VendWise uses only what it needs to work:

• Sign in cookies, so you stay signed in.
• A cookie that remembers which business you last opened (kept for one year).
• A browser setting that stops the opening animation from playing twice in one visit.

VendWise has no advertising cookies and no third party analytics or tracking.

3. Why we use it

• To run VendWise for you: sign in, sync and import your Jumia data, calculate profit, check payouts and flag money Jumia may owe you.
• To let your team work in your business with the access you give them.
• To send sign in codes, team invitations and the reminders you allow.
• To take payments and keep payment records.
• To answer you when you contact us.
• To keep VendWise secure, find and fix faults, and prevent misuse.

We use your information because you asked us to provide VendWise to you, because we must keep certain records by law, and to keep the service secure. We do not sell your information and we do not use it for advertising.

4. Who we share it with

We share information only with the providers that run VendWise for us, and only what each one needs:

• Your team sees your business data according to the role you give each person.
• WhatsApp: when you tap a WhatsApp link (help, the vendor group or a claim message), you leave VendWise and WhatsApp's own privacy policy applies.
• The law: we may disclose information where Ghanaian law requires it, or to protect VendWise, our users or the public from harm.

Some providers keep data outside Ghana. We choose providers that protect data to a standard at least as high as Act 843 expects.

5. How long we keep it

• While your account is open, we keep your data so VendWise keeps working.
• If you stop paying, your business becomes read only. We do not delete your data for non-payment.
• If you ask us to delete your account or business, we delete it within 30 days. Payment records may be kept for as long as tax and accounting law requires.
• Deleted data can stay for a short time in our database provider's backups until they are overwritten.

6. Your rights

Under Act 843 you can ask us to:

• tell you what information we hold about you and give you a copy;
• correct information that is wrong;
• delete your information, or your whole business;
• stop using your information for a particular purpose.

Send your request to hello@vendwisegh.com. We may need to confirm it is you, and we will answer within 30 days.

You can also complain to the Data Protection Commission of Ghana (dataprotection.org.gh).

7. How we protect it

Each business's data is kept separate in the database, your Jumia token is encrypted, and every connection is encrypted. The Security page explains what we do in more detail.

8. Children

VendWise is for businesses and is not meant for anyone under 18.

9. Changes

If we change this policy in a way that matters, we will tell you in the app or by email before the change applies. The date at the top shows the latest version.